Frequently asked questions

Do I need to treat the leather of my Billy Goat Designs bag? If so, what with?

We recommend and sell a wonderful product called Renapur which you will find in the Leather Care category of our eBay store. Renapur is very light and easy to apply and will help to water-proof the outside of your bag. Please Contact Us to enquire about purchasing the range of Renapur Leather-care products.

I want to have my bag posted to me. How much does it cost?

We offer free domestic standard postage on all our items. We offer optional trackable post for all our items, including Express Post within Australia. For postage costs, please refer to the eBay listing in our eBay Store for the product you're interested in. eBay also provides international postage rates, or you are welcome to contact us by email or send us a message on our Contact Us page

How often do you post?

We post each day during the week and our mail is collected before midday. Any orders we receive after 11am (Melbourne time) will be posted on the next day.

My bag has quite a distinctive earthy smell. Will this fade over time?

Our range of leather bags is made from goat leather which is know for having quite a distinctive leather smell initially. The leather is relatively unprocessed and no chemicals are used in the tanning process. The initial leather smell will fade substantially during the first 4 - 6 weeks of regular use.

Occasionally, we've heard from customers who don't like the smell of the leather and don't want to work through the initial 4-6 week period. We've heard back from our customers that a product called 'Febreeze' is very effective in eliminating the smell.

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