PAYMENTS
- If you’re buying from within Australia, please make your payment by bank transfer or PayPal.
- For purchases from outside Australia, please pay using PayPal.
- If you require more than three days to make a payment, please contact us before making your purchase.
- We will post your item/s within one working day of receiving your payment. We offer trackable post as an option for all our items.
We are delighted by the feedback we have received about how quickly our customers have received their items.
DOMESTIC SHIPPING
We also offer Express Post for some domestic items.
INTERNATIONAL SHIPPING
You can use the postage calculator in our listings for postage charges.
REFUNDS
While we don’t offer refunds, we’re very happy to arrange an exchange. For details of our Exchange Policy, please click here: Billy Goat Designs Exchange Policy
Questions:
Please contact us with any questions you have about our products. We normally respond to any questions within one or two working days.
RENAPUR PRODUCTS
Postage
NB: WE POST RENAPUR PRODUCTS TO AUSTRALIA AND NEW ZEALAND ONLY. BUYERS FROM OTHER PARTS OF THE WORLD ARE BEST TO REFER TO THE RENAPUR WEBSITE.
We will post your item/s within one working day of receiving your payment. We also offer trackable post as an option for all our items.
We are delighted by the feedback we have received about how quickly our customers have received their items.
Domestic
We post Renapur products using trackable post – either eParcels or Express (at additional cost).
International
You can use the postage calculator in our listings for postage charges.
Renapur Guarantee
For our Leather Care products, Billy Goat Designs willingly extends the Renapur Guarantee:
“100% satisfaction guarantee. If you buy a Renapur product and it doesn’t do what you hoped then send it back to us and we will refund the full purchase price minus the postage. You don’t even need to give us an explanation and we will not argue the point.”
Questions:
Please contact us with any questions you have about our products. We normally respond to any questions within one or two working days.
Thank you,
Kim Hawkins
Billy Goat Designs